Job Seekers - Frequently Asked Questions

How can we help? Below is a list of frequently asked account and application related questions to help you navigate our careers site.

ACCOUNT QUESTIONS

NEW APPLICANTS - HOW TO CREATE AN ACCOUNT

If you are a new applicant, select the "Need an account? Click here!" link below the login screen to create a job profile.

https://hawaiianhumane.isolvedhire.com/account/

RETURNING USERS

If you are a returning applicant, please enter your email address and password on the login page (https://hawaiianhumane.isolvedhire.com/account/login.php) and click "Log In."

Alternatively, if you are applying for a position and already have an account, the system will recognize your email address and prompt you for your password.

TROUBLE CREATING AN ACCOUNT

If you are having trouble creating an account, please try the following:

• Make sure that your email address is spelled correctly and does not have any spaces in it
• Make sure you have filled in every field. If you do not have an answer to a question, please put N/A.

WHEN I TYPE IN MY EMAIL ADDRESS, IT SAYS THAT I ALREADY HAVE AN ACCOUNT

• This means you have an online application profile in our system because you have applied for any company that uses this software. 
• Please click on the Login button to log in with your email and password.
• If you have forgotten your password, click on the 'Forgot Your Password?' link and a temporary password will be sent to your email. (Please be sure and check your junk folder as the email address it will be sent from is no-reply@applicantemail.com.)

TROUBLE LOGGING IN TO AN EXISTING ACCOUNT

• Make sure your email address is spelled correctly, and there are no spaces before or after the email
• Make sure your password is correct
• If you have forgotten your password, click on the 'Forgot Your Password?' link and a temporary password will be sent to your email. (Please be sure and check your junk folder as the email address it will be sent from is no-reply@applicantemail.com.)

I FORGOT MY PASSWORD/HOW TO RESET MY PASSWORD

Click on 'Login', then the 'Forgot Your Password?' link. Enter your e-mail in the 'e-mail address' field and press 'Send Password Request'.

Next, check your e-mail for an e-mail from no-reply@applicantemail.com. (You may need to check your 'Junk' or 'Spam' folder.) Follow the instructions in the email to set a new password. Once you have reset your password, re-enter your email and the new password and log in.

HOW DO I UPDATE MY INFORMATION/JOB PROFILE?

To update your contact information and job profile, login and click on My Account in the upper right area of the screen. The system may also automatically prompt you to update your information when you first login. Make sure you click on 'UPDATE PROFILE' once you have made the changes.

APPLICATION/OTHER QUESTION

CAN I USE MY MOBILE PHONE TO APPLY?

Yes! Mobile devices with a browser can be used to view jobs and apply.

UPLOADING A RESUME

When you're completing the application, you can upload a resume from your computer, Dropbox, or Google Drive. You can also copy/paste a text resume. If you are having trouble uploading your resume, here are some tips:

• Ensure that you are using a document type that we support. (DOC, DOCX, TXT, or PDF). If not, open up your resume and save it as one of these file types and then try loading it again. 
• Refresh the page in your browser and try again.
• Open up your resume and copy and paste it into the resume text box, then press "save and upload".  

CAN I EMAIL MY RESUME?

Emailing a resume is not an optional alternative - please use the resume section of the application to provide your resume.

CAN I UPDATE MY RESUME?

If your application has not been submitted, click on the 'x' on the resume that is showing in the application. That will delete that resume. You will then be able to upload your new resume.

If your application has been submitted, you will no longer have access to make this change. However, you will be able to upload a new resume if applying for a different position.

MY COPY/PASTED TEXT RESUME WILL NOT SAVE

The system does not support HTML formatting or special characters in your copy and pasted text. You can try saving it as a Word document in order to remove all of the formatting and then try copying it from there. Also, please review the text and remove any special characters before saving.

I'M UNABLE TO SUBMIT THE APPLICATION

Please check to see if you have a green check mark next to each section of the application. Click on the section(s) that aren't complete and fill in any boxes that have a red 'x' as those are required.

CAN I FINISH MY APPLICATION AT A LATER TIME?

Yes! If you need to exit the application and complete it at a later time, the system will save your progress. When you log back in, the system will prompt you to complete your unfinished application.

HOW DO I KNOW IF MY APPLICATION WAS SUBMITTED?

If you completed your application and submitted it correctly, you will receive a thank you email.

You can also click on the "My Account" link and you will see a list of your applications under the "My Applications" heading. The column titled "submission status" will tell you the current status of your application.

1. Complete means that your application has been sent to our team.
2. Incomplete means that you still have additional information to submit, and you should click the "continue" button to proceed.
3. Incomplete - Time Expired means that didn't finish your application before the job ended and are no longer able to update it.

If you are unable to submit, you will be taken back to the section(s) that still need your attention.

CAN I APPLY TO THE SAME POSITION TWICE?

You cannot apply to the same job twice - the system will automatically recognize that you have already submitted your application for that position.

CAN I APPLY FOR MORE THAN ONE POSITION?

Yes! You can apply to more than one position and the system will populate as much information as it can from your job profile. You may need to complete additional job questions as part of the application process.

WHAT DOES THE MESSAGE 'TIME EXPIRED' MEAN?

The message 'Time Expired' means that this job posting is now closed. You will no longer be able to complete your application for this position.

HOW DO I EDIT A SUBMITTED APPLICATION?

Once you have completed and submitted your application, you are unable to edit the application. If you have additional details to provide, please contact us directly.